16 March 2020

Ms. Kathy King
Berkshire Hathaway
24925 Park Sorrento
Calabasas, CA 91302

Dear Ms. King:

We are writing to express our sincere gratitude and thanks for the excellent real estate services provided by Janien Canel and Berkshire Hathaway on the recent purchase of a home in Oak Park, California. This is my fourth real-estate transaction with Janien, and each and every time we have the occasion to do business together, Janien goes above and beyond the call of duty.

Janien’s level of professionalism is outstanding. While the purchase of a new home was a longer term goal on the horizon this summer or later this year, we decided to spring into action and jump on a great deal ahead of schedule. Janien returned my call immediately - over Super Bowl weekend - and was poised to deliver services in a rush-rush scenario. She was already connected to the seller’s agent, Mike Glickman, and the two agents were able to hit the ground running.

During escrow, Janien not only performed her job incredibly well, she went the extra mile. She met me onsite 3 or 4 times on the weekends or later in the day to accommodate my schedule. She returns calls and texts within a matter of hours or less and she answers endless questions from me. If she doesn’t have the answer to one of my questions, she goes out there and gets it for me. For example, she made several calls regarding the types of insurances we need on the townhome (clarified it ad nauseum with me), she worked with the property manager on questions regarding upgrades to our unit, and she dealt with escrow and the lender with incredible efficiency and friendliness.

Her knowledge of the industry is extensive. She understands the boiler-plate information and how things work, but most importantly, she can explain it very easily in lay-men’s terms. In a world where real-estate agents are plenty, we trust Janien explicitly and that is why I have chosen to work with her over and over again!

Janien’s attention to detail, customer service and professionalism are quite simply, on another level. She is always here to serve our needs and our questions. Everyone loves dealing with Janien because of her professional attitude and approach and her friendly and upbeat personality. She is a team-player, who strives for win-win escrows and she achieves that in large part due to her own hard-work and effort.

We are so happy with Janien and Berkshire Hathaway! I always recommend friends and family to Janien for these reasons and so many more.

Thank you so much Janien and Berkshire! I will pop a hard copy of this letter into the snail mail too!

With every best wish,

Leslie & David

Janien:

Thanks to you and your husband for doing such a wonderful job representing us. I wouldn't and won't hesitate to refer anyone I can to you in the future.

With our kindest regards and best wishes,

Larry

Law Offices of Lawrence A. Sobel, CFLS

We had almost given up when we met Janien at an open house a year and a half into our search for a first home. By the time we met Janien we had worked with 3 other agents: the friend with good intentions (he just didn't understand what we needed), the more mature experience agent ( she never showed us a single property over a 3 month period), the hot shot young agent from a firm with amazing yelp ratings (the only offer option she knew was above asking as much as possible) and finally and thankfully we met Janien.

Janien took on our frustration and our goal to find our first home for our family. She is amazing, she showed us properties at all hours, fought for us and backed us every step of the way. It is amazing to truly have someone who is on your side and not just out for a commission. Janien treated us as if we were her number one priority and we were looking for an entry level home. It was refreshing to work with someone that has such a great work ethic and just won't give up.

Janien is the hardest working person I have ever met, if you truly want someone that is on your side and will go above an beyond Janien is the only choice.

She found us our home, battled for us and continues to keep up with us and answer any questions that come up. I would recommend her to anyone looking for a home, you simply won't find anyone better.

-Ricardo

Janien Canal was instrumental, helpful, and informative in our selling of our condo in Calabasas, California. With her experience and knowledge she helped us navigate safely through the process. Her previous experience allowed us to lean on her and depend on her for guidance and advice. She was always quick and responsive to the multitude of questions we had and that would come up throughout the process. In the rare cases she didn’t have an answer, she quickly researched and got back to us with the information we needed in order to make an informed decision. 

From the start, Janien walked us through the process step by step and let us know along the way what we would expect in order to minimize any surprises. She is a true professional that cares about her clients and looks out for them. What sets her apart is her willingness to sit down and go step by step through all of the paperwork, never losing patience, and never losing focus. She was diligent and responsive. With all the paperwork that went back and forth, she kept track of everything without fail.

 We would highly recommend Janien if you’re looking to sell, or buy, a home.

Sergio Bustamante II & Susie Sapardanis

Janien,

Wanted to take this opportunity to thank you for the remarkable job you did on the recent purchase of our home.
You were the consummate professional and always available to us. You went above and beyond. You made a stressful time so enjoyable. I would recommend you to all my friends. Keep up the good work.

Thank you again,

Vicki Miller

Dear Janien:

We wanted  to let you know how much we appreciate all of the work you did to sell our home. Your professionalism and commitment prevailed.  You are truly a gem to work with!

Mr. & Mrs. Capellia

Janien, You worked so hard to find us our big beautiful dream house. It was not an easy task as we were so specific. YOU DID IT. Thank you so much for all the hard work you did for us.

Your ability to create smooth transactions in the sale of my home and the purchase of my new townhouse made for a very pleasant experience. Your knowledge of Proposition 90 was extremely beneficial! I would feel confident in referring you to any of my friends for future business. Thank you again!

I just wanted to take a moment to thank you for all of your help. As you know, this was the first house that I have ever purchased and needless to say, at first, I was pretty nervous about the whole thing. You walked me step-by-step and basically held my hand through everything and reassured me that it was all going to go smoothly and it did. I know I wasn't the easiest to work with, was very picky about what I was looking for and you must have shown me 100 homes before I found the one that was perfect for me, but I did find it and I am so thankful for all of your hard work. You were very professional and friendly at the same time, which put a lot of ease to my mind.

I can't thank you enough and I will be sure to let you know when I have my house warming party. I hope you can make it!

Danielle Friedman

Janien:

The speed with which you sold my home, two weeks after the listing, was remarkable, as was the painless way the sale went through, thanks to your efforts!

Gilda Cohen

Very professional , hard working, caring , compassionate person.
I highly recommend her.
Betty Gilday